Service Request Ticket - # 37869

Service Request Information

CONTACT Name Johnson, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 08, 2010 10:51 AM
Department The Research Institute Phone 5413460573
Location Email johnsonlm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080204[Edit Inv] (opens in a new window) Bldg/Room OFF Remote User
Service Tag Description iMac, 20inch, 2.66GHz Intel Core 2 Duo #Z0FE
Serial No. QP83200Y2PR Location Anna Hedrick

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software Microsoft Office for MAC 2008 from P0067394, Adobe Captivate 5 MAC from P0078047, upgrade to MAC OS 10.6.3 on P0079810 April 2011, Filemaker Pro license on Maint(current v12) from P0080905

Wired NIC 00:1F:F3:D1:F5:CC


Wireless NIC 00:1F:5B:D0:29:3F


Bluetooth NIC 00:1F:F3:AD:DE:7F

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jun 15, 2010 02:21 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Jun 15, 2010 02:21 PM 
Laura,

http://www.wou.edu/~bberkley/blogs/2010/05/departmental_sh.php

Specifically, for Macintosh users, you would
connect to it by using this URL from the Go,
Connect to Server menu: smb://groupr/groupr/tri

Then click the plus sign to add it to your list.
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Kevin Elmore Jun 15, 2010 10:18 AM 
Status changed from (5) Completed to (1) Pending
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Kevin Elmore Jun 15, 2010 10:18 AM 
****This is an email****
Hi again,

 

It seems like any time I have to restart my Mac
computer the TRI server fails to mount.  I’m
wondering what could cause this repeat problem?

 

Can you please send detailed written instructions
on how to connect to the TRI server from Mac
20080204[Edit Inv]?  If I can keep instructions at my desk I
won’t have to contact UCS as frequently.

 

Thanks,

 

Laura Johnson

Oregon TBI Team Project Support

johnsonlm@wou.edu

541.346.0573
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Brian Berkley Jun 08, 2010 03:31 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Jun 08, 2010 03:31 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Jun 08, 2010 03:31 PM 
She changed the IP of her mac to gilligan's IP not
the DNS server.
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Brian Berkley Jun 08, 2010 02:28 PM 
Left Laura a VM
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Brian Berkley Jun 08, 2010 02:28 PM 
Don,

What is going on with Laura Johnson's computer?  I
don't understand the error/problem as it is
described in the service request.

Thanks,
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Casey Sonflieth Jun 08, 2010 10:51 AM 
she cant log into the server. she had tried
changing the automatic IP address to te address
that she had received in the email. but it turns
out that it is incorrect. now she is not able to
log into the computer or the server. 
Login: johnsonlm
V#: 00232331
541-346-0573
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