Service Request Ticket

Service Request Information

CONTACT	Name	Timken, Gay	Date	Jun 08, 2010 05:16 PM
	Department	Health & Exercise Science	Phone	88217
	Location		Email	timkeng@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090792 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
	Serial No.	QP0061EM5PK	Location	PDR
	CPU	Intel Core 2 Duo 3.06GHz(3MB L2, 1066MHz)
	OS	Unknown	Software	Microsoft Office for Mac 2008 from P0073888
	Wired NIC	D4:9A:20:DD:61:6E
	Wireless NIC	D4:9A:20:5D:94:98
	Bluetooth NIC	64:B9:E8:E5:A4:B8

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Jun 10, 2010 10:02 AM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Jun 10, 2010 10:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Jun 10, 2010 10:02 AM	deleted the old version (Office X), and made Office 2008 the default proram to open her files	Add Attachment
Lance Jewett	Jun 09, 2010 10:48 AM	before 11:45 or tomorrow morning.	Add Attachment
Nathan Higginbotham	Jun 09, 2010 09:12 AM	She currently has the newest version as by the inventory system.	Add Attachment
Nathan Higginbotham	Jun 09, 2010 09:10 AM	Called and left a VM	Add Attachment
Cinthya Mendez-Garcia	Jun 08, 2010 05:16 PM	says she is trying to open up docx files from her students but cannot says she would like this installed onto her machine, says she is unsure as to why her new machine does not have the new version of microsoft office. available time: tomorrow between 10:30 and 12/noon says someone in the office can let the technician into her office if it is closed.	Add Attachment