Service Request Ticket - # 37891

Service Request Information

CONTACT Name Bennett, Roy V.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 09, 2010 03:14 PM
Department Library & Media Services Phone 88893
Location Email bennetr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090472[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
Serial No. HAV405353 Location PDR

Model 8860/DN Hostname ns004.wou.edu
Notes 140.211.76.77 Ink/Toner Refill Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798

Wired NIC 00:00:AA:C4:2A:8F

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Jun 30, 2010 01:58 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Jun 30, 2010 01:58 PM 
Xerox came and looked at the printer.  It just had
a clogged head.  It is back up and running now.
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Joshua Johnson Jun 10, 2010 06:46 PM 
****This is an email****
The following student is requesting a print
account credit:

3:05pm, 6/9/10, William Vreeland, wvreeland08,
V00236210
Number to reimburse:  45 (9 color pages)
Problem:  Streaked printouts - printer called in
to UCS ticket 37891

Staff Person on Duty: Roy

Thanks much,


Lori Hilterbrand
Public Services Unit Support Coordinator
Hamersly Library
Western Oregon University
503-838-8441
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Brian Berkley Jun 09, 2010 03:25 PM 
Task reassigned to Adam Wehner.
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Kevin Elmore Jun 09, 2010 03:14 PM 
Phaser 8860

maybe needs a Maintenance Kit?
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