****This is an email****

 Teresa,

Thanks for the email!  That problem appears to 
have been solved, though I'm not quite sure how.  
But for now you can end the task request.  Thanks 
again!

Daniel

Daniel Hare
Athletic Director
Western Oregon University
hared@wou.edu
(503) 838-8094

Status changed from (5) Completed to (1) Pending

Task reassigned to Teresa Hutchinson.

****This is an email****

Hi Daniel,

We were just following up with you regarding a 
service request that we have for you (#37914) 
relating to not being able to get your task list 
inside the calendar by webmail in IE.

We believe our tech, Richard, had been helping 
with this.

If we can be of additional assistance, just let 
us know, we'll be happy to help.

Thanks!

****This is an email****
Daniel,

Thank you for your prompt reply. I apologize for asking 
questions that you have already answered. We have had this 
issue come up a few times and so far we have found it to be an 
issue with the computer or the web browser that the person was 
using. Since you are experiencing this on multiple computers and 
regardless of your web browser it would be helpful for us if you 
where able to find a time to come down to UCS and show this to 
Dave Diemer, the person who is in charge of the e-mail system. 
Let me know if you'll be able to come by any time soon.

Thank you for your time,
Richard Kavanagh
Lead Student Tech
University Computing Services
Western Oregon University

Hello,

This is Richard from University Computing Services. I am e-
mailing you about a service request you called in where you 
reported that you could not access the task list in the calendar 
feature of the webmail. I would like to get a little more 
information about this issue to help us troubleshoot. 

Firstly, is the problem isolated to one computer? You can check 
this by attempting to access the task list from home or from 
another computer on campus. Secondly, what internet browser 
do you are you using when this occurs, and if you change to 
another browser does the problem persist?

You can get back to me by calling the service request desk at 
extension 88925 and referencing your service request number 
37914 or you can reply to this e-mail.

Thank you for your time,
Richard Kavanagh
Lead Student Tech
University Computing Services
Western Oregon University

Task reassigned to UCS Tech.

Task reassigned to Network Support.

Task reassigned to David Diemer.

Priority changed from (3) Priority to (2) High Priority.

****This is an email****
Hello Daniel,

I am emailing you about your current issue with
your tasks not being able to be viewed. Has this
been tried on several computers to see if it has
the same issue. Please let me know if this is the
case.

Thank You,

Nathan Higginbotham- UCSTech

left a vm. Told him to check other computers to
see if he gets the same problem.

I had Dave check the email account, which is
healthy.  Dave and I can both get into the 'Task'
section of our email accounts.  At this point, it
must be an issue with the computer itself - be it
a browser or Java Runtime issue. 

Task reassigned to David Diemer.

Error Message: no error, just hangs at "loading items"

no specific error message.

after clicking on the tasks link, a window pops up
that says "loading items" and hangs.