Service Request Ticket

Service Request Information

CONTACT	Name	Darby, Cheri	Date	Jun 15, 2010 09:59 AM
	Department	Business Services	Phone	88837
	Location		Email	darbyc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080488 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	B7JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003, Digital Storefront for Printing Services
	Wired NIC	00:21:70:6F:CE:A6

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Brian Berkley	Jun 15, 2010 02:23 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Brian Berkley	Jun 15, 2010 02:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jun 15, 2010 02:23 PM	Nathan fixed this.	Add Attachment
Cinthya Mendez-Garcia	Jun 15, 2010 01:19 PM	says she has done what nathan said to do through email but it is not working. says the default port is already at that number.	Add Attachment
Nathan Higginbotham	Jun 15, 2010 12:52 PM	**This is an email** Hello Cheri, The port on your thunderbird outgoing.wou.edu needs to be changed to 587 instead of what its default port number is. To do this go into your account settings and then outgoing and make sure it is the 587 port number. If you have any questions please call us at 88925. Nathan Higginbotham- UCS Tech	Add Attachment
Kevin Elmore	Jun 15, 2010 10:00 AM	Error Message: outgoing.wou.edu has timed out.	Add Attachment Public
Kevin Elmore	Jun 15, 2010 10:00 AM	Browser: She is using Thunderbird which is brand new on this computer.	Add Attachment Public
Kevin Elmore	Jun 15, 2010 09:59 AM	She gets an error message saying that the SMTP server outgoing.wou.edu has timed out. This has been happening since Thurday.	Add Attachment