Service Request Ticket - # 37950

Service Request Information

CONTACT Name Kosko, Kenneth A.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 15, 2010 03:50 PM
Department The Research Institute Phone 88751
Location Email koskok@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20041075[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell 8200 - TRI Purchased - TRI# 87321043
Serial No. Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:02:B3:BD:89:30

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Jordan Colton Jun 16, 2010 12:06 PM 
Task reassigned to Brian Berkley.
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Jordan Colton Jun 16, 2010 12:06 PM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton Jun 16, 2010 12:06 PM 
Fixed
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Cinthya Mendez-Garcia Jun 16, 2010 10:11 AM 
called saying his office will be open
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Cinthya Mendez-Garcia Jun 16, 2010 08:13 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Cinthya Mendez-Garcia Jun 16, 2010 08:13 AM 
says he got a call from Brian, says he did what he
asked for him to do but still nothing. I tried to
have him go through the steps in the email again
but says he gets a potential risk page. 

would like for someone to go over and help with this.
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Brian Berkley Jun 15, 2010 03:58 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Brian Berkley Jun 15, 2010 03:58 PM 
Ken,

Right click on H: and P: and disconnect them.

Log out and log back in.

Right click on My Documents from the Start Menu,
select properties.

It should say H:\

If it doesn't, and says \\cougar\mydocuments click
change, type H: and click apply, and when it
prompts to move, choose NO.
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Cinthya Mendez-Garcia Jun 15, 2010 03:50 PM 
gets a message: 
the network folder cougar documents is unavailable
try again later. 

says he has rebooted the machine already, says he
was in them earlier but now cannot get in.
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