Service Request Ticket

Service Request Information

CONTACT	Name	McMillan, June	Date	Jun 16, 2010 08:20 AM
	Department	Admissions Office	Phone	88197
	Location		Email	mcmillanj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090559 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71QQFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:80:D6

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Jun 16, 2010 09:23 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Jun 16, 2010 09:23 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Jun 16, 2010 09:23 AM	Went over to her office. restarted the computer to see if it would do it again but didn't. she said it only did this to her once but she called us to check it out anyway. installed a few update. told her to call us back if it happened again.	Add Attachment
Cinthya Mendez-Garcia	Jun 16, 2010 08:27 AM	Task reassigned to UCS Tech.	Add Attachment
Cinthya Mendez-Garcia	Jun 16, 2010 08:25 AM	Task reassigned to Cinthya Mendez-Garcia.	Add Attachment
Cinthya Mendez-Garcia	Jun 16, 2010 08:25 AM	Task reassigned to UCS Tech.	Add Attachment
Cinthya Mendez-Garcia	Jun 16, 2010 08:25 AM	called saying she rebooted and it worked	Add Attachment
Cinthya Mendez-Garcia	Jun 16, 2010 08:20 AM	says yesterday she went to shut down and got the blue screen. says she has not done anything to it yet. available times: she will be away from her desk all day today except 11-1pm	Add Attachment