Service Request Ticket - # 37955

Service Request Information

CONTACT Name Kirk, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 16, 2010 08:26 AM
Department Business Services Phone 88210
Location Email kirkt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080482[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. D7JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003

Wired NIC 00:21:70:6F:CF:20

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jun 16, 2010 09:02 AM 
Task reassigned to Brian Berkley.
 Add Attachment
Brian Berkley Jun 16, 2010 09:02 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Brian Berkley Jun 16, 2010 09:02 AM 
favorites were pointed to \\cougar\mydocuments\woufavs
 Add Attachment
Cinthya Mendez-Garcia Jun 16, 2010 08:27 AM 
says he cannot do work without this
 Add Attachment
Cinthya Mendez-Garcia Jun 16, 2010 08:26 AM 
says they were there yesterday, says he rebooted
his machine twice and he is unable to see his
favorites. 

available times: 
anytime
Add Attachment