Service Request Ticket

Service Request Information

CONTACT	Name	Hill, Kathy	Date	Jun 16, 2010 09:47 AM
	Department	College of Liberal Arts and Sciences	Phone	88271
	Location		Email	hillk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070565 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	7z8l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003,Adobe Acrobat Pro v9 from P0076330
	Wired NIC	00:1A:A0:7B:91:07

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	ucsbanner@wou.edu	88926

Entered by	Date	Memo
Banner Support			Email Public
Entered by	Date	Memo
Christina Robb	Jun 21, 2010 04:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Christina Robb	Jun 21, 2010 04:46 PM	We added the printer to Banner on Friday. We had to change the name of the queue resulting in the printer not working on her computer. That has been fixed as well and she is able to print from her computer now.	Add Attachment
Emily Kavanagh	Jun 17, 2010 03:32 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Emily Kavanagh	Jun 17, 2010 03:32 PM	She tried to reboot the both her computer and the printer and now she cannot print anything.	Add Attachment
Christina Robb	Jun 16, 2010 10:49 AM	Just a note: the printer in banner is called W_LAS_DEANS_OFFICE.	Add Attachment
Brian Berkley	Jun 16, 2010 10:21 AM	Task reassigned to Banner Support.	Add Attachment
Cinthya Mendez-Garcia	Jun 16, 2010 09:48 AM	printer is the las dean office printer	Add Attachment
Cinthya Mendez-Garcia	Jun 16, 2010 09:47 AM	says it prints any other documents except from banner. says when she hits print it says it is completed but nothing comes out of the printer.	Add Attachment