Service Request Ticket - # 37959

Service Request Information

CONTACT Name Grammer, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 16, 2010 10:46 AM
Department College of Liberal Arts and Sciences Phone 88877
Location Email grammerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080357[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 2.66GHz, 6M, VT, 1333MHz FSB
Serial No. FVVLCH1 Location PDR

CPU Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)


OS Unknown Software MS Office Pro Plus 2007 WIN from P0067530, Adobe CS3.3 Web Premium WIN license from P0067530(NOT IN USE BY JULIE)

Wired NIC 00:21:70:25:AA:A0

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public
Entered by Date Memo
Jordan Colton Jun 18, 2010 11:30 AM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton Jun 18, 2010 11:30 AM 
Replaced the battery and adjusted the time and
date. Had to re-validate with windows genuine
notification also.
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Jordan Colton Jun 18, 2010 11:17 AM 
Task reassigned to Jordan Colton.
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Brian Berkley Jun 16, 2010 12:40 PM 
needs new battery or clock set
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Cinthya Mendez-Garcia Jun 16, 2010 10:46 AM 
log on message:
the current time on the computer and network are
different.

she is getting the message above when trying to
log onto her machine, says she has tried rebooting
but still gets the message, is unable to log on.
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