Service Request Ticket

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Service Request Information

CONTACT	Name	Guy, Trisha	Date	Jun 16, 2010 03:49 PM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20091454 (opens in a new window)	Bldg/Room	SAC 113
	Service Tag		Description	Dymo LabelWriter 450 Printer # Q81752264
	Serial No.	17501102080359	Location	Crystal Beahm
	Model	1752264	Hostname
	Notes	DYMO Label version 8 software Print up to 51 labels a minute Uses thermal printing technology, USB	Ink/Toner Refill

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jan 04, 2011 01:35 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Adam Wehner	Jan 04, 2011 01:35 PM	These have been delivered. There are two other tasks that are dealing with the printing issues.	Add Attachment
Adam Wehner	Nov 30, 2010 08:56 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Teresa Hutchinson	Oct 18, 2010 09:20 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Adam Wehner	Sep 28, 2010 01:50 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Sep 28, 2010 01:50 PM	Worked on it. The company is going to call back tomorrow hopefully with an answer.	Add Attachment
Brian Berkley	Sep 08, 2010 11:14 AM	Task reassigned to Adam Wehner.	Add Attachment
Nathan Higginbotham	Aug 27, 2010 01:54 PM	we need to wait for each person to get back before we can fix each dymo printer.	Add Attachment
Nathan Higginbotham	Aug 27, 2010 11:56 AM	Task reassigned to UCS Tech.	Add Attachment
Kurt San Agustin	Aug 16, 2010 03:36 PM	The label printers are not printing. She is able to do it manually. It is not connecting for new soft to the Dymo label.	Add Attachment
Nathan Higginbotham	Aug 16, 2010 03:11 PM	She is going to check with Diane to see if all the label printers. Everyone else is gone till september.	Add Attachment
Nathan Higginbotham	Aug 13, 2010 03:35 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Aug 13, 2010 03:35 PM	**This is an email** Hello, I am checking up on this task to make sure the new Dymo printers are working. This task has been in the queue to make sure they have been tested. Please let me know the status of the printers. Thanks, Nathan Higginbotham- UCS Tech	Add Attachment
Teresa Hutchinson	Aug 13, 2010 01:51 PM	Task reassigned to UCS Tech.	Add Attachment
Nathan Higginbotham	Jun 25, 2010 12:38 PM	Task reassigned to New Equip. Setup.	Add Attachment
Nathan Higginbotham	Jun 25, 2010 12:38 PM	setup the three printers. They need to be set up with nuesoft though. The users were not in the office.	Add Attachment
Nathan Higginbotham	Jun 25, 2010 11:54 AM	Crystal Beahm delivered setup and tested.	Add Attachment
Nathan Higginbotham	Jun 25, 2010 10:13 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Katie Halvorson	Jun 24, 2010 12:29 PM	She called back and said she will not be in but the contact number is for the lady below and to figure it out with her since she will be out till September Tami Laux 88850 Room 113 Crystal Room 111 Julia Room 102 Diana in nursing station	Add Attachment
Todor Todorov	Jun 22, 2010 01:35 PM	left a VM for available day and time	Add Attachment
Tricia Flaherty	Jun 21, 2010 02:35 PM	I have moved these to the shelf between my desk and the restroom to make more space for computr setups in ITC008 counter	Add Attachment
Tricia Flaherty	Jun 16, 2010 03:49 PM	for W#20091454 for Crystal Beahm, W#20091455 for Diane McBurnett, and W#20091456 for Juli Saurer in student Health Services, these are on counter in ITC008 with invoice on boxes	Add Attachment