Service Request Ticket

Service Request Information

CONTACT	Name	Russell, Shondra	Date	Jun 17, 2010 04:17 PM
	Department	Upward Bound	Phone	88617
	Location		Email	russells@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071103 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	CCWKDG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066182 installed as Office Pro 2003
	Wired NIC	00:21:70:03:66:1E

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Jun 22, 2010 10:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Jun 21, 2010 08:55 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Gabriel Thrash	Jun 21, 2010 08:55 AM	Took the computer back.	Add Attachment
Teresa Hutchinson	Jun 21, 2010 08:32 AM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	Jun 21, 2010 08:32 AM	Shondra called back to say that a tech came by to pick up the computer last week and there was mention that the computer might have a virus but they need the computer back asap or at least a loaner.	Add Attachment
Lance Jewett	Jun 18, 2010 10:33 AM	Task reassigned to Lance Jewett.	Add Attachment
Emily Kavanagh	Jun 17, 2010 04:17 PM	Shondra is trying to long onto computer 20071103 in the Upward Bound office and is getting an error says the time and date on the computer don't match the system and won't let her log into the computer to change anything.	Add Attachment