Service Request Ticket

Service Request Information

CONTACT	Name	Silbernagel, Darin	Date	Jun 18, 2010 08:14 AM
	Department	VP Finance & Administration	Phone	88176
	Location		Email	silbernd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080468 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	57JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380, BiQuery, Secure CRT, Secure FX, Epson SCan for GT-2500+ networked scanner
	Wired NIC	00:21:70:6F:D9:77

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Jun 22, 2010 10:30 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Jun 22, 2010 10:30 AM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Gabriel Thrash	Jun 22, 2010 10:30 AM	he already has his new monitor.	Add Attachment
Lance Jewett	Jun 18, 2010 12:57 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Gabriel Thrash	Jun 18, 2010 10:58 AM	Task reassigned to UCS Tech.	Add Attachment
Gabriel Thrash	Jun 18, 2010 10:58 AM	Waiting for a replacement.	Add Attachment
Lance Jewett	Jun 18, 2010 10:56 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Gabriel Thrash	Jun 18, 2010 10:23 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Jun 18, 2010 10:23 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Jun 18, 2010 10:23 AM	his monitor stopped working after the power surge this morning so i replaced it.	Add Attachment
Kevin Elmore	Jun 18, 2010 08:15 AM	He's got budget stuff that's due today. Hence, Highest Priority.	Add Attachment
Kevin Elmore	Jun 18, 2010 08:14 AM	He's tried rebooting 4 times. After the xp startup screen, it goes to BSoD. On the DVI screen, there's nothing. on the VGA screen, it's BSoD.	Add Attachment