Service Request Ticket - # 38003

Service Request Information

CONTACT Name Clifton, Wanda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 18, 2010 09:27 AM
Department VP Academic Affairs/Provost Phone 88674
Location Email cliftonw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070856[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. FNWV3G1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003, Adobe Acrobat Pro v9 from P0070150

Wired NIC 00:1E:C9:7A:85:DD

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Jun 21, 2010 09:30 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Jun 21, 2010 09:30 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Jun 21, 2010 09:30 AM 
She said it happens every once in a while. I
installed updates and also updated IE and Firefox.
 Told her to call us back if she had the problem
again.
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Kevin Elmore Jun 18, 2010 09:29 AM 
Error Message: She is prompted to choose a profile.  She selects
ok, then gets an "Internet Explorer has
encountered an error and needs to close..."  I
don't know how that's happening when she's using
"Foxfire".....
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Kevin Elmore Jun 18, 2010 09:29 AM 
Browser: Firefox
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Kevin Elmore Jun 18, 2010 09:27 AM 
This is a persistent problem.
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