Service Request Ticket - # 38005

Service Request Ticket - # 38005

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Service Request Information

CONTACT	Name	Schaumburg, Ashley	Date	Jun 18, 2010 09:36 AM
	Department	Business Services	Phone	88361
	Location		Email	schaumburga@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080859 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	FZ2RLJ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0069666 installed as Office Pro 2003, Adobe Dreamweaver CS4 for WIN from P0072267
	Wired NIC	00:21:70:58:81:87

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Tracking

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Jun 23, 2010 11:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Jun 23, 2010 11:28 AM	Shell folders were fine, she said that Adam had fixed that for her, but her Dreamweaver was pointed to the wrong spot so i fixed that.	Add Attachment
Jordan Colton	Jun 23, 2010 10:52 AM	Task reassigned to Jordan Colton.	Add Attachment
Brian Berkley	Jun 23, 2010 10:16 AM	shell folder issue	Add Attachment
Gabriel Thrash	Jun 22, 2010 08:55 AM	she said the restarting problem is gone. adam fixed that.	Add Attachment
Gabriel Thrash	Jun 22, 2010 08:50 AM	her dreamweaver gives her a message about files, then a manage sites option comes up. I dont know what to do about that. i told her i would ask adam.	Add Attachment
Teresa Hutchinson	Jun 21, 2010 02:03 PM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	Jun 21, 2010 02:03 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Teresa Hutchinson	Jun 21, 2010 02:03 PM	When this was fixed, it caused Dreamweaver to not work.	Add Attachment
Adam Wehner	Jun 18, 2010 10:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jun 18, 2010 10:42 AM	I got this fixed for her	Add Attachment
Kevin Elmore	Jun 18, 2010 09:41 AM	Task reassigned to Adam Wehner.	Add Attachment
Kevin Elmore	Jun 18, 2010 09:39 AM	jacksona is her username. Those folders (mydocuments) were moved this morning.	Add Attachment
Kevin Elmore	Jun 18, 2010 09:37 AM	she can access H: drive via MyComputer, but not via MyDocuments.	Add Attachment
Kevin Elmore	Jun 18, 2010 09:36 AM	It's been happening since this morning. Her mydocuments (H: drive) isn't connected, but the I: drive works.	Add Attachment