Service Request Ticket

Service Request Information

CONTACT	Name	Vanderburg, Judy	Date	Jun 18, 2010 09:40 AM
	Department	Human Resources	Phone	88131
	Location		Email	vanderj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091093 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	DPH61M1	Location	PDR
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Windows XP Pro	Software	MS Office Pro Plus 2010 installed as 2007 from P0074957; Supertintin Skype video Call Recorder from VISA2013004037
	Wired NIC	00:26:B9:D1:7F:0A
	Wireless NIC	00:23:14:64:F5:68
	Bluetooth NIC	70:F1:A1:51:49:82

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Jun 21, 2010 08:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jun 18, 2010 04:02 PM	Task reassigned to Nathan Sauer.	Add Attachment
Dale Goodell	Jun 18, 2010 04:02 PM	Laptop delivered. Assigning task to Nathan for setup with additional equipment delivered earlier. Waiting for wireless activation and will need to add local administrators.	Add Attachment
Dale Goodell	Jun 18, 2010 11:22 AM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Jun 18, 2010 10:26 AM	The laptop with New Equip form and Invoice is on bookshelf between my desk and the restroom	Add Attachment
Tricia Flaherty	Jun 18, 2010 09:40 AM	This laptop is for use in the Human Resource Conference room and is part of a order for conference/presentation equipment purchases that were set up by Nathan Sauer, please discuss withNathan additional software or drivers that may need to be configiured or if he wants to do final delivery and setup so he can get it working with the equipment he has installed in that location	Add Attachment