Service Request Ticket

Service Request Information

CONTACT	Name	Hoeckle, Myron	Date	Jun 18, 2010 12:32 PM
	Department	Student Engagement	Phone	88088
	Location		Email	hoeckleml@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20030511 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Inspiron XPS M1330 laptop, 2.4GHz,800MHz,3MB
	Serial No.	3FKQRG1	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro 2003 from P0047054
	Wired NIC	00:0C:F1:E0:50:CE

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Jun 21, 2010 11:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Jun 21, 2010 11:06 AM	I dropped the graphics card off with myron.	Add Attachment
Lance Jewett	Jun 21, 2010 10:40 AM	Task reassigned to Lance Jewett.	Add Attachment
Gabriel Thrash	Jun 21, 2010 08:00 AM	called and left a vmail.	Add Attachment
Tricia Flaherty	Jun 18, 2010 02:01 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Jun 18, 2010 02:01 PM	This is for University Residences(not GFA) please see if we have a spare parts video card that would work for this machine to get it back up and going as it is out of warranty, talk with Myron Hoeckle about this. If something needs to be actually purchased then it should go through www.wou.edu/purchaserequest I would advise using spare parts due to the age of the station.	Add Attachment
Kevin Elmore	Jun 18, 2010 12:32 PM	This computer needs a new GoForce FX5200 graphics card (same as the one listed in inventory). Myron said that the user may want it overnighted.	Add Attachment