Service Request Ticket - # 38013

Service Request Ticket - # 38013

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Service Request Information

CONTACT	Name	Barry, Angie	Date	Jun 18, 2010 01:14 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20050956 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 700m, Pentium M, 2GHz,400MHz FSB, 12.1-in WXGA
	Serial No.	65GBX81	Location	PDR
	CPU	Pentium M 2.0 GHz
	OS	Unknown	Software
	Wired NIC	00:12:3F:6A:03:FC
	Wireless NIC	00:13:CE:38:C1:35

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Tracking

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Jun 22, 2010 12:25 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Jun 22, 2010 12:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Jun 22, 2010 12:25 PM	I went in to pick up the laptop and it is now working. She was not sure what was wrong with it but logged in.	Add Attachment
Brian Berkley	Jun 22, 2010 11:54 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Kevin Elmore	Jun 22, 2010 11:26 AM	Task reassigned to UCS Tech.	Add Attachment
Kevin Elmore	Jun 22, 2010 11:26 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kevin Elmore	Jun 22, 2010 11:26 AM	**This is an email** I am now able to log into WOU student on this laptop but still can not log in under Mash. Its says Mash is not available. Please reopen this task. Thanks! Angie Barry Office Coordinator Werner University Center 503.838.8064 phone 503.838.8427 fax	Add Attachment
Nathan Higginbotham	Jun 22, 2010 11:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Jun 22, 2010 11:07 AM	Delivered the computer today. Renewed the password being used and also put on delprof.	Add Attachment
Nathan Higginbotham	Jun 18, 2010 06:03 PM	This computer is on lances desk.	Add Attachment
Nathan Higginbotham	Jun 18, 2010 01:53 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Jackie Digmann	Jun 18, 2010 01:14 PM	***********This is an email******* Hi, This laptop has been out for service for awhile. I now have a battery for it but can not get into Mash or the student log in. It is out of service and at my desk when you can get to it. Thanks! Angie Barry Office Coordinator Werner University Center 503.838.8064 phone 503.838.8427 fax Please consider your environmental responsibility before printing this email. Hi, This laptop has been out for service for awhile. I now have a battery for it but can not get into Mash or the student log in. It is out of service and at my desk when you can get to it. Thanks! Angie Barry Office Coordinator Werner University Center 503.838.8064 phone 503.838.8427 fax Please consider your environmental responsibility before printing this email.	Add Attachment