Service Request Ticket - # 38024

Service Request Information

CONTACT Name K-Hinds, Mona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 18, 2010 05:01 PM
Department Upward Bound Phone 88061
Location Email khindsm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080369[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630 2.5GHz 6M L2 1800Mhz Dual Core
Serial No. H6DWCH1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista Bus downgraded to WIN XP, Cyberlink Power DVD 8.0 and Roxio creator DE v9, MS Office Pro Plus 2007 from P0067558

Wired NIC 00:21:70:A4:AB:BB


Wireless NIC 00:21:5C:52:62:B3

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Jun 21, 2010 09:01 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Jun 21, 2010 09:01 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Jun 21, 2010 09:01 AM 
Called and they said that the problem is gone.
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Brian Berkley Jun 21, 2010 08:44 AM 
made a file copy, file opens for me just fine
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Jackie Digmann Jun 18, 2010 05:02 PM 
Contact Mona  at 88061 8-5pm M-F
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Jackie Digmann Jun 18, 2010 05:01 PM 
When she tries to open the file "Weekly Flier" in
the I drive, it corrupts Publisher and shuts it
down. She has tried to access this file from
different computers and the same thing happens.
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