Service Request Ticket - # 38070

Service Request Information

CONTACT Name Carter, Steve   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 22, 2010 09:31 AM
Department Business Services/Printshop Phone 88440
Location Email carterst@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070807[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66GHz, 4M, VT, 1333MHz FSB
Serial No. H5M52G1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065477 installed as Office Pro 2003, Adobe Acrobat Pro v9 from P0074957

Wired NIC 00:1E:C9:6E:08:4F

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Jun 22, 2010 04:19 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Nathan Higginbotham Jun 22, 2010 04:18 PM 
Installed- Sophos crashed. Brian had me delete all
registry items relating to sophos and it worked.
 Add Attachment
Nathan Higginbotham Jun 22, 2010 01:59 PM 
Task reassigned to Nathan Higginbotham.
 Add Attachment
Teresa Hutchinson Jun 22, 2010 12:08 PM 
Steve called back to say that he's available all 
day today.
 Add Attachment
Gabriel Thrash Jun 22, 2010 09:49 AM 
they said he will be in at 12 today.
 Add Attachment
Tricia Flaherty Jun 22, 2010 09:31 AM 
on T: Drive at 
installs$/Adobe Acrobat/Acrobat 9 Pro 
invoice will go through campus mail
 Add Attachment