Service Request Ticket

Service Request Information

CONTACT	Name	Clifton, Wanda	Date	Jun 22, 2010 03:22 PM
	Department	VP Academic Affairs/Provost	Phone	88674
	Location		Email	cliftonw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070856 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	FNWV3G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003, Adobe Acrobat Pro v9 from P0070150
	Wired NIC	00:1E:C9:7A:85:DD

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Jun 23, 2010 09:13 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Jun 23, 2010 09:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Jun 23, 2010 09:13 AM	office was frozen so i shut the computer down manually and restarted it. when it came back on i checked the temp file and others and couldnt find the file. I told her to save often.	Add Attachment
Cinthya Mendez-Garcia	Jun 22, 2010 03:22 PM	says she has not saved the file and is wondering if there is a way to save it without loosing all of the editing she has done to it. says it is a 39 page document that was a pdf but converted into a word. file name: abreportdraft1.6 available times: anytime today	Add Attachment