Service Request Ticket - # 38095

Service Request Information

CONTACT Name Newland, Sandy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 23, 2010 09:02 AM
Department Advancement & Foundation Phone 88147
Location Email newlands@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20071164[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag BN8SFG1 Description Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. BN8SFG1 Location

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066324 installed as Office Pro 2003

Wired NIC 00:1E:C9:72:D8:D8

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jun 23, 2010 10:01 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Jun 23, 2010 10:01 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Jun 23, 2010 10:01 AM 
explorer shell folder settings, remoted in and
fixed it
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Cinthya Mendez-Garcia Jun 23, 2010 09:02 AM 
says when she opens excel the computer is shutting
down on her, says it will let her open her email
but when she tries to open other programs it shuts
down on her. 

says it redirects her to the log in screen. she
has tried rebooting her machine but same thing
happens. 

available times: 
as soon as possible anytime today
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