Service Request Ticket - # 38105

Service Request Information

CONTACT Name Malloy, Peggy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 23, 2010 11:16 AM
Department The Research Institute Phone 88598
Location Email malloyp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050317[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. GZ5R981 Location PDR

CPU Pentium 4-3.2GHz


OS Software MS Office Pro 2003 from TRI Site License, Endnote WIN v.9 from P0054486

Wired NIC 00:12:3F:94:1C:45


TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public

Entered by Date Memo
Brian Witt Jun 24, 2010 03:42 PM
Task reassigned to Brian Witt.
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Brian Witt Jun 24, 2010 03:42 PM
Task reassigned to Brian Witt.
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Brian Witt Jun 24, 2010 03:42 PM
I set her up correctly using her P: drive.  I also
had her install 7-zip, so she can compress files
and password-protect them.  
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Brian Witt Jun 23, 2010 02:37 PM
****This is an email****

Thanks, Brian.  This makes a lot of sense.  I'm
glad to know about my personal website.  I have
concerns about putting "in process" documents
there, though, because there isn't any security. 
I work on a lot of publications and need to share
documents in various stages of development with
one or two colleagues for them to edit and make
changes.  The files I've been having trouble
sending lately have all been Microsoft Publisher
documents.  I used to be able to send these as
attachments, so the upgrade to the e-mail system
must have affected this.
 
Given that I don't think the personal website is
secure enough, is there anything else I could do?
 Brian Berkley suggested compressing the files,
but I tried that with one of them and it only
changed in size from 18,533 KB to 18,030 KB and
still wouldn't send.
 
Thanks for you help,
Peggy
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Brian Witt Jun 23, 2010 01:48 PM
****This is an email****

Peggy,

I am following up with the conversation you had
been having with Brian Berkley, regarding large
email attachments.  

If your attachments are close to the 20mb cap,
chances are it is too big.  When attachments are
added to emails, the email structure itself
becomes much more complicated and verbose, adding
additional size to the message in its entirety. 
You may have added an 18mb attachment, but the
message as a whole could end up being 21mb, for
example.  We did upgrade our mail system several
months ago, which may have affected how big emails
actually become when attachments are added. Could
this be the reason why it was working in the past
with similar-sized emails and now it is not?

If you have attachments close to 20mb, and you
need other people to access them, your best bet is
to copy them into your P: drive.  The P: drive is
neat in that you can put any size file in there
and download it to any computer in the world with
internet access.  No web page is needed or
anything.  Simply put any file in there and you
(or anyone for that matter) can automatically
access it through the web by going to
www.wou.edu/~malloyp 

For example, if I had several large files I wanted
you to download; I would put them in my P: drive
and have you got to www.wou.edu/~wittb 
Go ahead and visit my page – you will see several
files already in there I use for work, etc. 

Let me know if this will work out for you.

Thanks,

Brian
Unix SysAdmin
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Brian Berkley Jun 23, 2010 12:58 PM
Hi Brian,

This is not very helpful.

I initially sent two attachments, but then I tried
to send one, which was only 18 MB and it still
didn't go through, so the limit must actually be
less than 20 MB.

E-mail may not be YOUR preferred method for
transferring files (and the ones I tried to send
were not that large), but it is the preferred
method for many of us and I've been doing it for
years and now all of a sudden, I can't--so
something must have changed.  I don't have a
personal website and I don't even know what "find
out if they have ftp to upload it to" means and
neither will the people I correspond with.  

Thanks,
Peggy

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Brian Berkley Jun 23, 2010 12:58 PM
Peggy,

Email is not for distributing or sending large
files, I do not manage the mail system, I was
passing along the information related to me
regarding the file size limitations.

You do have a personal web page, its the P: drive.
 Anything you put there is visible to the outside
world by giving them the address:
http://www.wou.edu/~malloyp/filename

FTP is "file transfer protocol", if you are
sending something to a publisher, I would surmise,
based on my experience, that they have a ftp server.

You could "compress" the file you are sending, by
right clicking on it, and choosing Send To ...
Compressed (Zipped) folder and emailing that.

Its not an "all of the sudden" change, the limits
have been there for some time according to the
mail system manager. 
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Brian Berkley Jun 23, 2010 11:50 AM
Peggy,

The file size limit for email is 20MB.  You had 2
attachments in that message that was over the
limit when combined.

You should put the file on your personal webspace,
and email the URL to someone, or find out if they
have ftp to upload it to.

Email is NOT the preferred method for transferring
large files.
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Brian Berkley Jun 23, 2010 11:48 AM
Task reassigned to Network Support.
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Cinthya Mendez-Garcia Jun 23, 2010 11:18 AM
Priority changed from (3) Priority to (2) High Priority.
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Cinthya Mendez-Garcia Jun 23, 2010 11:16 AM
****This is an email****
Hi Cinthya,
 
I'm using Outlook and trying to send a couple of
Publisher documents.  I need to send the Publisher
version rather than a pdf because the person that
I'm sending it to needs to work on the document.
 
Thanks,
Peggy
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Cinthya Mendez-Garcia Jun 23, 2010 11:16 AM
****This is an email****
Hi,
 
Lately, I've been having some trouble sending
e-mail attachments.  For example, this morning I
tried to send a publisher document (18 MB) to a
colleague in New York and received the following
System Undeliverable message:
 
The Sun SMTP Transport service failed to deliver
the message to this recipient on server
outgoing.wou.edu for the following reason: 2 5.3.4
Error: message file too big
 
In the past, I've been able to send attachments of
this size.  Has something changed?
 
Thanks,
Peggy Malloy
Todd Hall 237
88598
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