Service Request Ticket - # 38111

Service Request Information

CONTACT Name Johnson, Pattie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 23, 2010 12:25 PM
Department The Research Institute Phone 88779
Location Email johnsop@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20070966[Edit Inv] (opens in a new window) Bldg/Room NS 202
Service Tag 2FKZ9G1 Description Dell Optiplex 755 mini-tower 3.0GHz, 6M, 1333MHz
Serial No. 2FKZ9G1 Location Smart Classroom Instructor's Station

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0065892 installed as Office Pro 2003

Wired NIC 00:1E:4F:DC:9D:7C


TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public

Entered by Date Memo
Brian Berkley Jun 25, 2010 10:28 AM
Task reassigned to Brian Berkley.
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Brian Berkley Jun 25, 2010 10:28 AM
Status changed from (1) Pending to (5) Completed
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Brian Berkley Jun 25, 2010 10:28 AM
Brian, you are my hero this week!  Logging out and
back in saved me days of frustration and it's nice
to know that easy solutions are out there for what
seem like big problems.  I have passed the email
on to Brian Johnson who also had the problem.

Pattie 
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Brian Berkley Jun 25, 2010 09:25 AM
Patty,

You should be able to resolve your problem by
logging out of your system and logging back in,
that will trigger a log-off script that changes
profile paths in the registry where IE looks for
favorites.

If they still don't show up afterwards, open My
Computer, go to C:\Documents and
Settings\johnsop\Favorites and copy all of that to
H:\woufavs

Your system likely has a hard-coded path to
\\cougar\mydocuments in the registry and since
that server is no longer in use for user home
directories, and it cannot "see" the new storage,
the redirection policy that worked for the last
year doesn't work.

The log-off script fixes that.  I know you haven't
gotten the change, because the script was
implemented yesterday, and it logs to a network
share, and I don't see one for your username/computer.
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Jordan Colton Jun 24, 2010 09:58 PM
Task reassigned to UCS Tech.
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Katie Halvorson Jun 23, 2010 04:22 PM
She will be out till Monday but wants someone
there by Monday and that there are 5 people in
this area.  She said she will be around all day
Monday.
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Katie Halvorson Jun 23, 2010 03:08 PM
She called just now and said she hasn't left and
that no one has come by yet.

She called to see when someone was going to stop by.
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Jordan Colton Jun 23, 2010 01:47 PM
She was not there when i stopped by
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Jordan Colton Jun 23, 2010 01:36 PM
Task reassigned to Jordan Colton.
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Cinthya Mendez-Garcia Jun 23, 2010 12:25 PM
says her favorites are not showing up and she has
tried rebooting, says one of her co-workers are
having the same problem they rebooted as well but
none of the favorites appear. Brian Johnson

located in Todd 249

available times: 
anytime today 
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