Service Request Ticket - # 38123

Service Request Information

CONTACT Name Solario, Sheree   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 23, 2010 02:55 PM
Department Student Enrichment Program Phone 88031
Location Email solarios@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20071246[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 5FJTGG1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003

Wired NIC 00:1E:C9:7C:90:B6

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact swartzer@wou.edu 88795

Tracking

Entered by Date Memo
Ron Swartzendruber
Email

Public
Entered by Date Memo
Ron Swartzendruber Sep 21, 2010 05:07 PM 
Status changed from (1) Pending to (5) Completed
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Ron Swartzendruber Sep 21, 2010 05:07 PM 
It started working quite a while ago.  I did
something to her calendar way back when, but can't
remember what it was.  Maybe that's what fixed it,
but anyway she is happy now.
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Teresa Hutchinson Jul 09, 2010 09:36 AM 
****This is an outgoing email****
Hi Sheree,

We were just emailing you in regards to a service 
request that we have for you. (#38123)

Cannot add anything to your Calendar in Outlook.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Kurt San Agustin Jun 28, 2010 08:46 AM 
VM Sheree Called for a follow up about having
trouble getting access to her email with outlook.
She says she was talking with brian berkley last
week and just wanted to see if there was someone
working on the problem because Brian is on vacation.
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Brian Berkley Jun 23, 2010 05:02 PM 
Task reassigned to Ron Swartzendruber.
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Brian Berkley Jun 23, 2010 05:02 PM 
login calendar server fail kittyhawk.wou.edu:82
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Katie Halvorson Jun 23, 2010 02:55 PM 
when she logs in in the morning, the computer
tells her she needs to enter her password but it
is grayed out.  It usually doesn't ask for her
password when she logs in.  She clicks close and
ok and then it goes away.

She wants to change things on her task list and
error message "login to calender server failed"

And she can't see things on other peoples
calendar.  Event from two weeks ago keeps popping
up and won't let her delete it.

Outlook is giving her problems
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