Service Request Ticket - # 38125

Service Request Information

CONTACT Name Jacobs, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 23, 2010 03:01 PM
Department Business Services Phone 88383
Location Email jacobsm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091120[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag HW4ZRL1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. HW4ZRl1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957

Wired NIC B8:AC:6F:7D:03:A8

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jul 26, 2010 03:24 PM 
Status changed from (1) Pending to (5) Completed
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Tricia Flaherty Jun 28, 2010 03:24 PM 
Status changed from (5) Completed to (1) Pending
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Tricia Flaherty Jun 28, 2010 03:24 PM 
I reopened this task as mMary is reporting that 
her New keyboard on the new station has stopped 
working.  We need to make sure it is pluuged in 
and working on a valid usb port.  If it is truely 
a bad keyboard come see me for a brand new 
replacement and bring the non-working keyboard 
back so we can start an RMA as it should not have 
failed so soon.
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Dale Goodell Jun 24, 2010 04:09 PM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Jun 24, 2010 02:35 PM 
Task reassigned to Dale Goodell.
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Nathan Higginbotham Jun 24, 2010 02:35 PM 
Task reassigned to New Equip. Setup.
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Nathan Higginbotham Jun 24, 2010 02:35 PM 
Gabe and I installed this machine and moved the
old one to new location.
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Dale Goodell Jun 24, 2010 01:52 PM 
Task reassigned to Dale Goodell.
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Tricia Flaherty Jun 23, 2010 03:01 PM 
This is to replace a thin client that she is 
currently using down in the Mailroom, the 
equipment will be on counterdesk area in ITC008 
with New Equip Formm and invoice
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