Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Jun 24, 2010 12:22 PM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091192 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
	Serial No.	J7YWQL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 from P00060277 transferred from W#20060493(broken Classroom station this is replacing)
	Wired NIC	A4:BA:DB:F7:B5:69

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Sep 27, 2010 11:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Sauer	Sep 27, 2010 11:33 AM	It has been installed.	Add Attachment
Brian Berkley	Jul 22, 2010 12:11 PM	Task reassigned to Nathan Sauer.	Add Attachment
Brian Berkley	Jul 22, 2010 12:11 PM	Named, bound, and reassigned to Nathan S.	Add Attachment
Brian Berkley	Jul 22, 2010 12:11 PM	Image on ghost server at: c:\images\smart classroom\optiplex\980\7-22-2010.gho	Add Attachment
Dale Goodell	Jul 02, 2010 11:15 AM	Task reassigned to Brian Berkley.	Add Attachment
Dale Goodell	Jul 02, 2010 11:15 AM	Brian -- Bill doesn't want me to work on Smart Classroom setups, so I'm putting this task back in your queue. -Dale	Add Attachment
Dale Goodell	Jul 02, 2010 08:03 AM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Jul 01, 2010 04:47 PM	Task reassigned to Brian Berkley.	Add Attachment
Tricia Flaherty	Jul 01, 2010 04:47 PM	NEW IMAGE for Smart Classroom stations on new Hardware(Optiplex 980)	Add Attachment
Dale Goodell	Jun 24, 2010 01:53 PM	Task reassigned to Dale Goodell.	Add Attachment
Brian Berkley	Jun 24, 2010 12:49 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jun 24, 2010 12:22 PM	Adam told me to put this in Brian's queue(no Bill V queue anymore for IMAGES) :) This will be on bookshelf between my desk and Bathroom with New Equip Form, Need new Image and setup for FALL TERM(due to construction in HSS this SUMMER)	Add Attachment