Service Request Ticket - # 38150

Service Request Information

CONTACT Name Silver, Mike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 24, 2010 02:31 PM
Department Campus Public Safety Phone 88481
Location Email silverm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060248[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. C4L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A9:07:0F

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Jun 24, 2010 04:00 PM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Jun 24, 2010 04:00 PM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Jun 24, 2010 04:00 PM 
reset his Internet Explorer and everything started
working again including firefox.
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Brian Berkley Jun 24, 2010 03:16 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Brian Berkley Jun 24, 2010 03:16 PM 
This is the 2nd or 3rd time this system has gotten
a virus.

Image it.
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Katie Halvorson Jun 24, 2010 02:31 PM 
He logs onto one computer in PS office and when he
goes to the internet he gets a message that says
"proxy is refusing the connection"

When he signs on to a different computer
everything works.  And other officers are able to
log on to this computer with no problem.  The only
problem he has is with the internet. 

Has been having the problem with this computer
since Tuesday night.

WOU# 20060248[Edit Inv]
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