Service Request Ticket - # 38152

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 24, 2010 02:56 PM
Department Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Thin Client Edit WOU # 20040359[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 1g Ultra-Thin Client #BAE-110-00
Serial No. MB041130625 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:03:BA:8B:B4:41


TECHS Submitted by Lacey Davis Contact ldavis08@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public

Entered by Date Memo
Richard Kavanagh student Jun 25, 2010 09:20 AM
Status changed from (1) Pending to (5) Completed
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Richard Kavanagh student Jun 25, 2010 09:20 AM
the power had slipped loose on the thin client.
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Richard Kavanagh student Jun 25, 2010 09:06 AM
Task reassigned to Richard Kavanagh.
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Lacey Davis Jun 24, 2010 02:56 PM
 A lady was working on one of the computers in the
APSC lab and she got up to help a student with
something and when she went back to her computer
her screen was blank, she turned off the monitor
and nothing happened when she turned it back
on...the screen is just black and when you move
the mouse the cursor does not show up on the
screen. The lady left, she was worried about still
being logged into the computer. I called the help
desk and was told to try pressing Ctrl pause and A
so I did that and nothing happened.  The computer
is just showing a black screen. It is a computer
that has one of those thin clients.
The number on the thin client is 20040359[Edit Inv] and the
monitor number is 20060151[Edit Inv] the computer is J5.
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