Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Julia	Date	Jun 24, 2010 03:57 PM
	Department	Deaf Studies and Professional Studies	Phone	88744
	Location		Email	smithj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090728 (opens in a new window)	Bldg/Room	ITC 008 - shelf
	Service Tag	3LMT3L1	Description	Dell Latitude E6400, 2.80GHz, 6M, 1066MHz FSB
	Serial No.	3LMT3l1	Location	was Julia Smith, ED
	CPU	Intel Core 2 Duo T9600(2.8GHz, 1066MHz, 6ML2)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0073086
	Wired NIC	00:24:E8:F5:66:CD
	Wireless NIC	00:24:D6:53:75:64
	Bluetooth NIC	00:22:5F:97:6C:C1

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Jun 30, 2010 11:23 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Jun 30, 2010 11:23 AM	Went into here office and both of them were working.	Add Attachment
Nathan Higginbotham	Jun 30, 2010 10:46 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Richard Kavanagh student	Jun 28, 2010 08:36 AM	we should be able to fix this without her being around but we'd need the okay to go in when she's not there.	Add Attachment
Richard Kavanagh student	Jun 28, 2010 08:35 AM	Called and left a voice mail.	Add Attachment
Gabriel Thrash	Jun 25, 2010 09:02 AM	called and left vmail.	Add Attachment
Joshua Johnson	Jun 24, 2010 03:57 PM	on one of her monitors she is getting nothing coming through. she would like to have someone to come and take a look at her computer. On her other monitor she just getting the background 88744 smithj@wou.edu she is busy tell Monday. she would like if at all possible to have some take a look at Monday morning	Add Attachment