Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Jun 25, 2010 09:15 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070440 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	880F1F1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:70:89:73

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Jun 25, 2010 10:50 AM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Jun 25, 2010 10:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Witt	Jun 25, 2010 10:50 AM	Her I: Drive simply was not showing up. I had her disconnect her I: drive, log out, and back in, which fixed the issue.	Add Attachment
Kevin Elmore	Jun 25, 2010 09:17 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Kevin Elmore	Jun 25, 2010 09:17 AM	Willy is doing end of the year financial reports and needs access to the I: drive.	Add Attachment
Kevin Elmore	Jun 25, 2010 09:16 AM	Share name: cougar wuc	Add Attachment Public
Kevin Elmore	Jun 25, 2010 09:16 AM	Department: WUC	Add Attachment Public
Kevin Elmore	Jun 25, 2010 09:15 AM	her username (Williy's) is debnamw	Add Attachment