Service Request Ticket

Service Request Information

CONTACT	Name	Rezell, Deborah	Date	Jun 25, 2010 11:14 AM
	Department	University Computing Solutions	Phone	88975
	Location		Email	rezelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060591 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Precision 690 Computer, 2.00GHz, 4MB L2, 1333
	Serial No.	1C35VC1	Location	PDR
	CPU	Quad Xeon, Two 2GHz Dual-Core Intel Xeon
	OS	Unknown	Software
	Wired NIC	00:19:B9:2C:25:AA

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Jul 06, 2010 02:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Jul 06, 2010 02:10 PM	Installed and installed drivers.	Add Attachment
Jordan Colton	Jul 06, 2010 12:08 PM	Task reassigned to Jordan Colton.	Add Attachment
Richard Kavanagh student	Jul 06, 2010 12:05 PM	She said she is available all day.	Add Attachment
Richard Kavanagh student	Jul 06, 2010 11:07 AM	**This is an email** Hello, This is Richard from University Computing Services. I'm e- mailing you because we have a service request to install a Blackmagic card into a Dell comptuer you have. I wanted to find a time when a tech could come by and take care of this for you. Please contact us by calling extension 88925 and referencing your service request number 38174 or just reply to this e-mail. Thank you for your time, Richard Kavanagh Lead Student Tech University Computing Services Western Oregon University	Add Attachment
Richard Kavanagh student	Jul 06, 2010 11:00 AM	called and left a voice mail	Add Attachment
Tricia Flaherty	Jun 25, 2010 11:14 AM	Joanie says she gave Deborah Rezell the videocard already and the Dell Tower it is to go in is located in ITC004 Video Productions as well. W#20060591	Add Attachment