Service Request Ticket

Service Request Information

CONTACT	Name	Kerekes, Earlee	Date	Jun 25, 2010 01:01 PM
	Department	Disability Access Services	Phone	88591
	Location		Email	kerekese@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070857 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	6PWV3G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 moved from W#20030674- ABBYY FineReader v8 from P0054871, Text Aloud v2.0 from VISA2005/04/1203:04:18(see text file) also includes AT&T Natural Voices
	Wired NIC	00:1E:C9:7A:81:E9

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Jun 25, 2010 02:29 PM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Jun 25, 2010 02:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Witt	Jun 25, 2010 02:29 PM	She just wanted to make sure something fishy was not going on. I told her she is good to go.	Add Attachment
Brian Witt	Jun 25, 2010 02:13 PM	**This is an email** Earlee, Our spam filter is somewhat picky, regarding what it thinks is spam. Were you attaching a file or some sort? Were you replying to an email? Your best bet on resending an email flagged as spam is only attaching 1 file per email and making sure you are starting a new message and not replying to a chain-message, as these sometimes get flagged. Try that out and let me know if it resolves your issue. Thanks, Brian Unix SysAdmin	Add Attachment
Teresa Hutchinson	Jun 25, 2010 01:01 PM	Earlee received an email back that an email she sent was spam. Others went fine just this one.	Add Attachment