Status changed from (1) Pending to (5) Completed

Priority changed from (3) Priority to (1) Highest Priority.

****This is an email****
Hi Nathan.  I got my dates mixed up.  I'm off
campus next week and so that means I could not
meet with you until the week of Aug 23.  So,
please cancel the meeting for Tue Aug 17.

Does Wednesday Aug 25 at 1:30 work for you?

Task reassigned to Nathan Higginbotham.

****This is an email****
The parts just came in today. I have tested the
printer and it is printing much better than it was
before. It is ready to be taken back to your
office. When would be a good time for this?
Thanks,
Nathan Higginbotham

****This is an email****
Hp is currently going to replace the printer heads
for you right now. They said that was the issue.
If the new heads come in and don't fix the problem
they will replace the whole printer. I was on the
line with them for over an hour and they will only
do it in this order.

Thanks,

Nathan Higginbotham- UCS Tech

****This is an email****
Hello Jessica,
I am emailing you about your printer. checking the
printer again we have found the printer needs new
print heads.  These are hp 940 model print heads
for both color and black inks. Since these are
consumables the users are supposed to replace
these. The printer is ready to be returned at any
time. Please let me know your office hours so we
can install the printer for you. If you have any
other questions about the print heads you can give
the Request Desk a call.

Thank you,

Nathan Higginbotham- UCS Tech

she will have to order new print heads. They are
consumables. 

This is out of warranty. What should we do?

Needs to have warranty done on it

emailed her letting her know that it was out of
warranty and that she needed to put a purchase
request in for a new one.

Task reassigned to Jordan Colton.

Task reassigned to Adam Wehner.

I talked with Jordan and he's going over right 
there now.  He just stopped by and missed her 
earlier.

Called left VM

called and left vmail requesting availability.

A message appears "Solution Center: the feature
you are trying to use is on a CD which is not
available, insert disk and hit ok" When she clicks
cancel it tells her to "try the installation again."
This comes up when she turns on her computer after
rebooting, but then it never goes away. She can
end task in the task manager and the box will
disappear, but she is not trying to install or
access anything when it initially comes up.