Service Request Ticket

Service Request Information

CONTACT	Name	Lehto, Nan	Date	Jun 28, 2010 09:37 AM
	Department	Student Engagement	Phone	88088
	Location		Email	lehton@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070434 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	GCYXYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003, MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:6B:7F:9E

TECHS	Submitted by	Kurt San Agustin	Contact	ksanagustin06@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Jul 06, 2010 11:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Jul 06, 2010 11:35 AM	she was confused because she though that the new tank needed a user code to print and it does not.	Add Attachment
Richard Kavanagh student	Jul 06, 2010 11:11 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Katie Halvorson	Jul 01, 2010 08:16 AM	Her computer is running really slow. She tried a couple things to make it run faster but still acting really slow. She has been having a problem since the power flicker.	Add Attachment
Kurt San Agustin	Jun 28, 2010 09:37 AM	Nan Lehto tried to print to tank from her computer and the computer restarted its self. Tank is the copier in Werner and it is new. after the computer restarted it brought up a error report page for Microsoft. Her computer seems to be working correctly but needs access to print on tank. Phone#: 88088 Comp#: 20070434	Add Attachment