Service Request Ticket

Service Request Information

CONTACT	Name	Williams, Carissa	Date	Jun 28, 2010 10:01 AM
	Department		Phone	88212
	Location		Email	williamc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090567 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	?D71TQFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:6C:36

TECHS	Submitted by	Kurt San Agustin	Contact	ksanagustin06@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Jun 28, 2010 02:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Witt	Jun 28, 2010 02:37 PM	**This is an email** So I started messing with the calendars and somehow they all got turned off but I figured out how to turn then on so I should be ok now..... I have no idea how they all got turned off. There are 13 of them and I know I did not turn them off. Crazy. Sorry to waste you time! Carissa	Add Attachment
Brian Witt	Jun 28, 2010 02:13 PM	She might not have the Lightning plugin needed for calendars...	Add Attachment
Brian Witt	Jun 28, 2010 01:46 PM	**This is an email** Carissa, Other users must grant you permission to read their calendars. If they have not done so, you will not be able to view them. Has this already been done, or do we need to wait on their approval? Let me know. Thanks, Brian Unix SysAdmin	Add Attachment
Todor Todorov	Jun 28, 2010 01:37 PM	Task reassigned to Brian Witt.	Add Attachment
Kurt San Agustin	Jun 28, 2010 10:01 AM	problem with thunderbird, can only your own calendar but not others. It shows the other calendars but can not view them. it is a whole other email and can view other email that way. ph: 88212 comp#: 20090567 login: williamc	Add Attachment