Service Request Ticket - # 38190

Service Request Information

CONTACT Name Rosa, Luis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 28, 2010 10:05 AM
Department Student Health & Counseling Center Phone 88845
Location Email rosal@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080920[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHzFSB
Serial No. 4XPRPJ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Microsoft Office 2007 Pro Plus license from P0070150

Wired NIC 00:24:E8:01:DA:E3

TECHS Submitted by Kurt San Agustin Contact ksanagustin06@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Jul 07, 2010 01:05 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Jul 07, 2010 01:05 PM 
Task reassigned to Lance Jewett.
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Lance Jewett Jul 07, 2010 01:05 PM 
Brian B gave them rights and i called them and
left a VM to let them know it should work.
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Brian Berkley Jul 07, 2010 01:01 PM 
bardenj V00299264
kykendak V00299266
HC80920-INTERNS

both are local admins on the machine
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Teresa Hutchinson Jul 07, 2010 12:46 PM 
Katie's V is:  V00299266
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Gabriel Thrash Jul 07, 2010 08:26 AM 
they need active directory acounts.
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Teresa Hutchinson Jul 06, 2010 03:38 PM 
They have the V# for Katie now so they are ready 
anytime.
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Richard Kavanagh student Jul 06, 2010 11:56 AM 
Task reassigned to UCS Tech.
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Richard Kavanagh student Jul 06, 2010 09:12 AM 
They're working on katie's v#.
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Richard Kavanagh student Jul 06, 2010 09:11 AM 
Rebecca's v# is v00299264
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Richard Kavanagh student Jul 06, 2010 08:53 AM 
There are 2 students, Rebecca Barden and Katie 
Kuykendall. I can't find AD accounts for either 
of them.
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Richard Kavanagh student Jul 06, 2010 08:34 AM 
Task reassigned to Richard Kavanagh.
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Kevin Elmore Jul 02, 2010 09:57 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Kevin Elmore Jul 02, 2010 09:57 AM 
He called back.  The interns cannot work.
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Kurt San Agustin Jun 28, 2010 10:05 AM 
The student intern needs to be able to access the
scheduling information for the health center. 
students name: Kuykendall
HC132
Needs administrative rights to access the system.
is not able to log in to the computer at all.
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