Service Request Ticket

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Service Request Information

CONTACT	Name	Rezell, Deborah	Date	Jun 28, 2010 10:22 AM
	Department	University Computing Solutions	Phone	88975
	Location		Email	rezelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091244 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Mac Pro, Two Quad-Core Intel Xeon #Z0G1
	Serial No.	H00213A320H	Location	PDR
	CPU	Two 2.26GHz Quad-Core Intel Xeon
	OS	Unknown	Software	MS Office 2008 from P0075227, Apple Final Cut Studio Acad from P0075224, Adobe CS5 Production Prem MAC from P0076330, Adobe CS6 Master Coll. for MAC from P0088808; Apple Final Cut Pro X VISA2013003966, Sony - 1x Content Browser (Download) from VISA2013003972, Apple Compressor v4.1.3 from VISA 2014004307; AdobeCC2015 transferred from W#20120647 FEB2016
	Wired NIC	00:25:00:F4:E9:B1
	Wired NIC	E8:06:88:CA:08:E1
	Bluetooth NIC	7C:6D:62:9B:A9:05

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	lambertp@wou.edu	88003

Tracking

Entered by	Date	Memo
Paul Lambert			Email Public
Entered by	Date	Memo
Paul Lambert	Jul 08, 2010 03:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Paul Lambert	Jul 08, 2010 03:51 PM	Bill K just strung a patch cable there (it's in the snake tray, so it looks ok)	Add Attachment
Teresa Hutchinson	Jul 01, 2010 09:00 AM	Task reassigned to Paul Lambert.	Add Attachment
Teresa Hutchinson	Jul 01, 2010 09:00 AM	Task reassigned to Bill Nicks.	Add Attachment
Teresa Hutchinson	Jul 01, 2010 09:00 AM	They need a network connection for this.	Add Attachment
Richard Kavanagh student	Jun 30, 2010 04:28 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Richard Kavanagh student	Jun 30, 2010 04:27 PM	They need a network port to be turned on.	Add Attachment
Richard Kavanagh student	Jun 30, 2010 03:59 PM	delivered and set up.	Add Attachment
Richard Kavanagh student	Jun 30, 2010 02:43 PM	I called her and left a voice mail asking when we could set it up for her.	Add Attachment
Richard Kavanagh student	Jun 30, 2010 02:42 PM	This is all setup now. I have made an image from it just in case.	Add Attachment
Tricia Flaherty	Jun 28, 2010 10:45 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Tricia Flaherty	Jun 28, 2010 10:39 AM	sorry I meant 2 4GB RAM kits for total additional RAM of 8GB	Add Attachment
Tricia Flaherty	Jun 28, 2010 10:22 AM	This station is to receive the following: -10X internal Blu-ray drive -Blackmagic Design DeckLink Studio 2 Video Card -Final Cut Studio -MS Office 2008 for MAC -additional 4GB of RAM	Add Attachment