Service Request Ticket

Service Request Information

CONTACT	Name	Hill, Kathy	Date	Jun 28, 2010 11:39 AM
	Department	College of Liberal Arts and Sciences	Phone	88271
	Location		Email	hillk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070565 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	7z8l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003,Adobe Acrobat Pro v9 from P0076330
	Wired NIC	00:1A:A0:7B:91:07

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Jul 01, 2010 11:19 AM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Jul 01, 2010 11:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Jul 01, 2010 11:19 AM	The two desktops have been upgraded to Office Pro Plus 2007. They also have two laptops (20010616 and 20050982) on which I installed the Office 2007 Compatibility Pack.	Add Attachment
Todor Todorov	Jul 01, 2010 08:32 AM	She is available today before 11	Add Attachment
Nathan Higginbotham	Jun 30, 2010 11:26 AM	left a vm of when to installs software.	Add Attachment
Tricia Flaherty	Jun 28, 2010 11:39 AM	both desktops W#20070565 and W#20070566 are both licensd for Office Pro Plus 2007 so please upgrade their office licenses and ask them about any laptops they are using that would newer office license as well either that are already bought at 2007 aor can do a 80/20 share with their desktop stations	Add Attachment