Service Request Ticket - # 38202

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 28, 2010 12:38 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050106[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 88TVW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:91:5F:5D

TECHS Submitted by Kurt San Agustin Contact ksanagustin06@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Jun 30, 2010 10:26 AM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Jun 30, 2010 10:26 AM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Jun 30, 2010 10:26 AM 
Gabe fixed this issue on monday.
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Kurt San Agustin Jun 28, 2010 12:57 PM 
Public Safety called back and said that sophos is
telling them that the computer is being attacked
by an internet virus. it appears that it is
isolated to David O'rouke account.
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Kurt San Agustin Jun 28, 2010 12:38 PM 
David at Public Safety called in for Jay Carey.
There seems to be a virus on the Dispatch
computer. They restarted the computer and still
having problems. they are getting notices of
looking for viruses and it seems to scan. The
popups look like viruses. Sophos keeps pointing
out corrupt files and the computer is not working
well. the problems began about 15 min ago. 

Computer#20050106[Edit Inv]
PH#88481
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