Service Request Ticket

Service Request Information

CONTACT	Name	Timken, Gay	Date	Jun 28, 2010 12:51 PM
	Department	Health & Exercise Science	Phone	88217
	Location		Email	timkeng@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090792 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
	Serial No.	QP0061EM5PK	Location	PDR
	CPU	Intel Core 2 Duo 3.06GHz(3MB L2, 1066MHz)
	OS	Unknown	Software	Microsoft Office for Mac 2008 from P0073888
	Wired NIC	D4:9A:20:DD:61:6E
	Wireless NIC	D4:9A:20:5D:94:98
	Bluetooth NIC	64:B9:E8:E5:A4:B8

TECHS	Submitted by	Kurt San Agustin	Contact	ksanagustin06@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Jul 06, 2010 10:04 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Jul 06, 2010 10:04 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Jul 06, 2010 10:04 AM	**This is an email** all was well later that day - thanks! g	Add Attachment
Teresa Hutchinson	Jul 02, 2010 10:54 AM	**This is an outgoing email** Hi Gay, We were just checking in with you regarding a service request that we have for you. (#38203) Can not log on to computer in office. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Kurt San Agustin	Jun 28, 2010 12:51 PM	She can not log on to the computer in her office. She was able to access email off campus. The computer in her office is a Mac. She will not be in the office so if someone has to get to her computer they will need to get access from the office. I told her to try and log on to the computer in the classroom she will be teaching in. we will see if changes anything. Computer #: 20090792	Add Attachment