Service Request Ticket - # 38219

Service Request Information

CONTACT Name Killoran, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 29, 2010 08:40 AM
Department The Research Institute Phone 88757
Location Email killorj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050968[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag JGCN491 Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800MHz FSB
Serial No. JGCN491 Location was John Killoran, TR

CPU Pentium 4-3.2GHz


OS Unknown Software TR has site license for Office Pro 2003, his office upgraded Dec2010 to Office 2010 Pro Plus on P00( order#5362)installed as Office 2007, CorelDRAW Graphics Suite X3 from P0063200, Endnote X1.0.1 from P0065757

Wired NIC 00:12:3F:CA:B4:92

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact ttodorov05@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Jun 29, 2010 09:44 AM 
Task reassigned to Todor Todorov.
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Todor Todorov Jun 29, 2010 09:44 AM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov Jun 29, 2010 09:44 AM 
I ran ccleaner and disabled some visual effects on
his computer. It seems to load and run programs
quicker now. Also ran profilefix
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Teresa Hutchinson Jun 29, 2010 08:40 AM 
He is not able to work at all and will be at his 
desk most of the day and would love help asap.  
He said others in his department are having 
similiar issues.
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Teresa Hutchinson Jun 29, 2010 08:40 AM 
Computer keeps locking up and won't access the 
internet and won't open email.  Using Outlook for 
the email.  Word locks up.  Brian helped but it 
only worked a few times. Previous ticket #38144
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