Service Request Ticket - # 38226

Service Request Information

CONTACT Name Buncal, Ermie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 29, 2010 09:48 AM
Department Business/Economics Division Phone 88799
Location Email buncale@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080638[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description DellOptiPlex 755 USFF, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 2G9FTH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista Business downgraded to WIN XP PRO, Microsoft Office Pro Plus 2007 from P0068759

Wired NIC 00:21:70:45:28:0C

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Jul 20, 2010 12:59 PM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Jul 20, 2010 12:59 PM 
gave him admin rights on the computer.
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Gabriel Thrash Jul 20, 2010 08:15 AM 
called and left vmail
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Gabriel Thrash Jul 20, 2010 08:15 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Jul 12, 2010 01:32 PM 
Task reassigned to UCS Tech.
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Gabriel Thrash Jul 09, 2010 12:49 PM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Jul 09, 2010 12:49 PM 
they said she is at lunch and will call back
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Gabriel Thrash Jul 09, 2010 09:25 AM 
called and still no answer
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Teresa Hutchinson Jul 08, 2010 03:54 PM 
Ermie called to say he's available the rest of 
today and tomorrow all day.
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Gabriel Thrash Jul 08, 2010 08:49 AM 
called and left vmail to see when she would be
available
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Katie Halvorson Jul 07, 2010 09:32 AM 
called today and wants to know when this will be
fixed.

Still no audio on the smart cart.
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Teresa Hutchinson Jul 02, 2010 10:53 AM 
****This is an outgoing email****
Hi Ermie,

We were just checking in with you regarding a 
service request that we have for you. (#38226)

One of the roving consoles doesn't have drivers 
an no admin rights to install.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Kevin Elmore Jun 29, 2010 09:48 AM 
They are trying use a Creative Zen with the
computer on the roving cart and it will not show
up in either windows media player or real player.
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