Service Request Ticket

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Service Request Information

CONTACT	Name	Walczyk, Kevin	Date	Jun 29, 2010 10:41 AM
	Department	Creative Arts/Music	Phone	88274
	Location		Email	keveli@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080373 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 24in, Intel Core 2 Duo #Z0FF
	Serial No.	SQP83713DZE7	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand), MS Office MAC 2008 from P0067762, Adobe Design Premium CS5 Mac from P0075910 installed as CS4 Design Premium for Kevin 6-2010
	Wired NIC	00:22:41:33:F2:76
	Wireless NIC	00:21:E9:E2:DF:10
	Bluetooth NIC	00:23:12:37:A1:0F

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Tracking

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Jul 21, 2010 03:59 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Jul 21, 2010 03:59 PM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Gabriel Thrash	Jul 21, 2010 03:59 PM	He emailed me back saying that we could close his task until it is time to set this up for him.	Add Attachment
Lance Jewett	Jul 15, 2010 12:05 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Gabriel Thrash	Jul 09, 2010 08:11 AM	Priority changed from (2) High Priority to (5) Low Priority.	Add Attachment
Teresa Hutchinson	Jul 09, 2010 07:45 AM	**This is an email** Hi Teresa! I'm on sabbatical until winter term (2011). Can we hold off until then? Perhaps by then we can upgrade to CS5 (if available). Thanks! -Kevin	Add Attachment
Gabriel Thrash	Jul 07, 2010 09:14 AM	called and left vmail.	Add Attachment
Todor Todorov	Jul 06, 2010 09:24 AM	called and left a VM asking for available day and time	Add Attachment
Teresa Hutchinson	Jul 02, 2010 10:53 AM	**This is an outgoing email** Hi Kevin, We were just checking in with you regarding a service request that we have for you. (#38228) Install Adobe CS 4 Design Premium for Walczyk in APSC228 (order#4976) Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Tricia Flaherty	Jun 29, 2010 10:41 AM	He purchased a license of Adobe Design Premium CS5 Mac from P0075910 but wants it installed as CS4 Design Premium on his workstation. He wanted it before start of Summer session but it was buried in all my orders so I just now got to it. Please use the install code under: T:\installs$\Adobe Creative Suite\Adobe CS4 Suites\Adobe CS4 Design Premium for MAC I have not updated the T: drive yet with any of the purchasing info	Add Attachment