Service Request Ticket

Service Request Information

CONTACT	Name	Charlton, Deb	Date	Jun 29, 2010 12:32 PM
	Department	Graduate Studies	Phone	88597
	Location		Email	charltod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090929 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	HVKTQL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	hvktql1	Location	008(Underneath the standup desk)
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074772
	Wired NIC	00:26:B9:8E:56:85

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jul 01, 2010 04:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kurt San Agustin	Jun 30, 2010 09:01 AM	Deb called and said that the new work station will need a new surge cable that is about 15ft long because of how it is set up.	Add Attachment
Kurt San Agustin	Jun 30, 2010 08:10 AM	VoiceMail: They have at least one station that is ready to fully set up. She would like a call to let her know when that is going to happen.	Add Attachment
Dale Goodell	Jun 29, 2010 03:39 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Jun 29, 2010 01:06 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jun 29, 2010 12:41 PM	The old station was Diana Leos listed in Inventory as AD104 she has retired and person filling this position is new Employee Amber Deets she starts tomorrow according to Deb Charleton in Grad Office here office location will be AD107, I have put equipment and GFA form on counter in ITC008	Add Attachment