Status changed from (1) Pending to (5) Completed

called and left vmail.

****This is an email****

I fixed the problem by setting up a new virtual 
machine and installing
the software on it with out joint it to the 
domain. I was never able
to come up with a solution but can tell it is 
something to do with the
domain account settings because I could delete my 
user from my system
and creat it again and it would work until the 
next time o reboot.

Task reassigned to UCS Tech.

Status changed from (1) Pending to (4) On Hold

Task reassigned to Richard Kavanagh.

called and left vmail also.

****This is an email****
Hi, this is Gabe with UCS, and i am emailing you
to see when you will be available for a tech to
come take a look at your problem with opening
files.  You can call us back at ext. 88925 to give
us your available times.

****This is an outgoing email****
Hi there,

I'm so sorry to hear that these requests have not
been taken care of or resolved.

I will check into each of these and will get help
asap.

Thank you,
Teresa


On 07/06/10 11:37 AM, Bill Kernan wrote:
>
>
> -------- Original Message --------
> From: Jeff Denton 
> Date: Jul 6, 2010 10:48:07 AM
> Subject: FW: Visual Studio 2008 causes BSOD
> To: UCS ServiceRequest 
> Cc: John Killoran ,
kernanb@wou.edu, pattie johnson 
>
> Hello,
>  
> I have not received a reply to the following
service request from last week.  Also, Matt
Oconnor and Jacquie LaDue have not received
replies regarding their software issues: Red Gate
database compare tools will not run, LLBL ORM tool
will not run.  Matt Oconnor's ticket number is
38232.  I don't know if Jacquie ever received a
ticket number.
>  

After 1pm today.  Tomorrow he is out.

woops, the memo entry below that looks like an
email is, in fact, an email.  Forgot to check the
tick box.

Hello,
 
I have not received a reply to the following
service request from last week.  Also, Matt
Oconnor and Jacquie LaDue have not received
replies regarding their software issues: Red Gate
database compare tools will not run, LLBL ORM tool
will not run.  Matt Oconnor's ticket number is
38232.  I don't know if Jacquie ever received a
ticket number.
 
We believe these issues are all related to
antivirus software and/or recent network
configuration changes.  These issues represent a
significant hindrance in our ability to
effectively perform our job tasks.  
 
Matt Oconnor will be at TR today, Thurs, Friday. 
I will be on campus today and Thurs.
 
Thanks.
 
Jeff Denton
Web Developer : The Teaching Research Institute
503-838-8588
dentonj@wou.edu
 

From: Jeff Denton [mailto:dentonj@wou.edu]
Sent: Wednesday, June 30, 2010 8:10 AM
To: 'UCS ServiceRequest'
Subject: Visual Studio 2008 causes BSOD

Hello,
 
I have been on vacation since early June but I
returned to TRI yesterday to find that my version
of Visual Studio causes my computer to completely
crash every time I start the app.  This is a bit
of a showstopper for me since I use Visual Studio
every day in my work tasks.
 
Thanks.
 
Jeff Denton
Web Developer : The Teaching Research Institute
503-838-8588
dentonj@wou.edu

****This is an outgoing email****
Hi Matthew,

We were just checking in with you regarding a 
service request that we have for you/ (#38232)

Can no longer open files after an update to anti 
virus software.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson