Service Request Ticket

Service Request Information

CONTACT	Name	Stonecipher, Linda	Date	Jun 30, 2010 03:58 PM
	Department	Graduate Studies	Phone	88366
	Location		Email	stonecl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090929 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	HVKTQL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	hvktql1	Location	008(Underneath the standup desk)
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074772
	Wired NIC	00:26:B9:8E:56:85

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Jul 07, 2010 01:55 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Jul 07, 2010 01:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Jul 07, 2010 01:55 PM	picked up equipment	Add Attachment
Lance Jewett	Jul 06, 2010 12:55 PM	Amber is having an issues printing as well	Add Attachment
Teresa Hutchinson	Jul 06, 2010 12:43 PM	**This is an outgoing email** Hi Linda, We were just emailing you in regards to a service request that we have for you and Amber. (#38265) Amber Deets need a second monitor and some old equipment picked up Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Teresa Hutchinson	Jun 30, 2010 03:58 PM	Amber is in Admin 107 Current monitor is a Dell She is also needing access to the Graduate Office drives and she used to work in WCPI and is a new employee in Graduate Office.	Add Attachment