Service Request Ticket - # 38287

Service Request Information

CONTACT Name Maroney, Elisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 01, 2010 03:01 PM
Department Deaf Studies and Professional Studies Phone 88735
Location Email maronee@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20071110[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 20in 2.66GHz Intel Core 2 Duo#MB324LL/A
Serial No. SW88176MQZE3 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software MS Office 2008 for MAC from P0066186 installed as MS Office 2004 for MAC

Wired NIC 00:1F:F3:4F:B4:E4


Wireless NIC 00:1E:C2:C5:C7:A2


Bluetooth NIC 00:1E:C2:99:40:44


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public

Entered by Date Memo
Brian Berkley Jul 17, 2010 06:41 AM
Status changed from (1) Pending to (5) Completed
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Brian Berkley Jul 17, 2010 06:41 AM
Elisa,

I just wanted to know if you were still having
problems connecting to your drives.

If you are, please let me know, and I will reopen
this task.

Thanks,
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Brian Berkley Jul 15, 2010 10:30 AM
Task reassigned to Brian Berkley.
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Brian Berkley Jul 15, 2010 10:30 AM
 Elisa,

For what used to be smb://cougar/mydocuments you
would use smb://homem.wou.edu/maronee/maronee

For the P drive, you use
smb://homem.wou.edu/maronee/public_html

Please call me if you need further assistance.

Thanks,
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Teresa Hutchinson Jul 15, 2010 10:09 AM
Status changed from (7) Waiting for Contact to (1) Pending
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Teresa Hutchinson Jul 15, 2010 10:09 AM
She called and said it's not working but she was 
going to respond back to Brian's email to her 
with the directions.
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Teresa Hutchinson Jul 15, 2010 07:33 AM
****This is an email****

Hi, Teresa.

I have been able to connect to the I-drive. I 
haven't tried to get to my drive (whatever that 
is -- I use a Mac). I will give it a try tomorrow 
and let you know!

Thanks so much for checking!
Elisa
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Teresa Hutchinson Jul 14, 2010 03:16 PM
****This is an email****

Hi Elisa,

We were just checking in with you regarding a 
service request that we have for you (#38287) 
relating to not being able to connect to the I 
drive.

We were wondering if this has been resolved for 
you or if we can be of any future assistance.  If 
so, just let us know and we'll be glad to help.

Thanks!
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Nathan Higginbotham Jul 14, 2010 12:22 PM
Status changed from (3) Order in Process to (7) Waiting for Contact
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Nathan Higginbotham Jul 14, 2010 12:22 PM
left another VM.
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Nathan Higginbotham Jul 12, 2010 10:45 AM
Task reassigned to UCS Tech.
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Nathan Higginbotham Jul 12, 2010 10:45 AM
Status changed from (5) Completed to (3) Order in Process
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Nathan Higginbotham Jul 12, 2010 10:44 AM
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Jul 12, 2010 10:44 AM
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Jul 12, 2010 10:44 AM
left another vm. Don't know if she will be in today.
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Nathan Higginbotham Jul 07, 2010 03:28 PM
She is gone until the 11th of July
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Nathan Higginbotham Jul 07, 2010 03:14 PM
left a vm.
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Brian Berkley Jul 06, 2010 12:11 PM
Elisa,

Your I: drive is at
smb://groupr/groupr/special_education

You probably are trying to get to it by going to
smb://cougar/special_education

From the Go menu, select Connect to Server, type
this string:
smb://groupr.wou.edu/groupr/special_education and
authenticate with:

mash\maronee
your password
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Joshua Johnson Jul 01, 2010 03:01 PM
Elisa Moroney is not able to connect to the
idrive. when she trys to connect she enters her
password and she gets a message that says that the
"volume failed to mount". she would like to have
someone take a look. she will be out of the office
until July 12.

88735
maronee@wou.edu
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