Service Request Ticket - # 38296

Service Request Information

CONTACT Name Coley, Heidi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 02, 2010 10:05 AM
Department Writing Center Phone 88640
Location Email coleyh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080434[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
Serial No. 2N5FJH1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067910, Adobe Captivate 5.5 WIN from P0081504, TechSmith-Camtasia Studiov7.1/SnagIt v10 bundle from VISA2011002647

Wired NIC 00:21:70:B0:D5:BE


Wireless NIC 00:21:5C:7D:86:8B

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Jul 06, 2010 09:37 AM 
Status changed from (1) Pending to (5) Completed
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Richard Kavanagh student Jul 06, 2010 09:37 AM 
She had a couple shortcuts on her desktop that where pointing to 
//cougar/mydocuents. I changed them and ran the script for fixing 
user permissions.
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Richard Kavanagh student Jul 06, 2010 09:22 AM 
Task reassigned to Richard Kavanagh.
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Teresa Hutchinson Jul 02, 2010 10:07 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Teresa Hutchinson Jul 02, 2010 10:07 AM 
She will be a student teching at 11:00 but 
available now.  She is not able to work.

Sorry the note below should say she can't access 
the files under her H drive from her computer but 
can from other computers.  She really would love 
help asap if possible.  She wanted someone to 
come by now if possible and I told that I would 
make it a priority.
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Teresa Hutchinson Jul 02, 2010 10:05 AM 
This just started happening.  Has a blue screen 
and says an error has occured.

(this is a laptop with wireless)
She can access the files

Error message:
The Sophos protection updating has failed.  Local 
area connection is unplugged.
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