Service Request Ticket

Service Request Information

CONTACT	Name	Bullis, Lori	Date	Jul 06, 2010 08:38 AM
	Department	Library & Media Services	Phone	88884
	Location		Email	bullisl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070155 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	2GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550
	Wired NIC	00:1A:A0:53:18:4F

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Jul 15, 2010 11:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Jul 15, 2010 11:43 AM	Brian B fixed it this morning.	Add Attachment
Kevin Elmore	Jul 13, 2010 01:00 PM	She is available til 5:30.	Add Attachment
Lance Jewett	Jul 13, 2010 11:28 AM	called left a VM	Add Attachment
Lance Jewett	Jul 07, 2010 01:59 PM	Her outlook has to be redone. Only the data from her hdrive will transfer	Add Attachment
Katie Halvorson	Jul 07, 2010 11:34 AM	nothing from her outlook has transferred over	Add Attachment
Lance Jewett	Jul 06, 2010 12:21 PM	Task reassigned to Lance Jewett.	Add Attachment
Kevin Elmore	Jul 06, 2010 08:38 AM	Error Message: Login screen loop.	Add Attachment Public
Kevin Elmore	Jul 06, 2010 08:38 AM	Browser: Outlook	Add Attachment Public
Kevin Elmore	Jul 06, 2010 08:38 AM	She keeps getting prompted to enter a password, but then gets returned to the login screen.	Add Attachment